Refund policy

Returns & Refunds Policy

At CapeThreads, we want you to love what you ordered. If you are not completely satisfied, we are happy to help. This policy is in line with the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

1. Returns
You may return any item within 30 days of delivery, including sale items. To be eligible for a return, items must be unworn, unwashed and in their original condition, with all tags still attached.

All returns must first be registered with our customer service team at service@capethreads.com. Please include your order number and the item(s) you would like to return. Our team will then send you the return address and instructions.

Returns are free of charge. We cover the return shipping costs, whether you ordered the wrong size, the item does not fit, or you simply changed your mind.

2. Refunds
Once we have received and inspected your return, we will refund the full purchase price within 14 days, using your original payment method. You will receive an email confirmation as soon as your refund has been processed.

3. Exchanges
We do not offer direct exchanges. If you would like a different size or item, please return the original product for a refund and place a new order for the item you want.

4. Faulty Items
If you have received a faulty or defective item, please contact us at service@capethreads.com as soon as possible with the following information:

  • Your order number
  • Which item is faulty
  • A short description of the problem
  • Photos of the item

In accordance with the Consumer Protection Act, you may return a defective item within six months of delivery and choose between a repair, a replacement or a full refund. There is no cost to you for returning a faulty item.

5. Items Damaged in Transit
If your parcel or item arrives damaged, please take photos of both the packaging and the product and send them to service@capethreads.com within 7 days of delivery. This helps us resolve the issue quickly with our courier. We will then arrange a free replacement or a full refund, whichever you prefer.

6. Wrong Item Received
In the unlikely event that you have received the wrong item, please contact us as soon as possible with the following information:

  • Your order number
  • The name of the item you ordered
  • The name of the item you received
  • A photo of the item you received

We will make it right at no extra cost to you.

7. Contact
If you have any questions about returns or refunds, please don’t hesitate to reach out to us at service@capethreads.com.