Shipping policy

Shipping Policy

At CapeThreads, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, timeframes and costs for all orders within South Africa. We sell exclusively to consumers in South Africa, and all transactions are subject to the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

1. Free Shipping Throughout South Africa
We are pleased to offer free standard shipping on all orders delivered within South Africa. There is no minimum order value, and there are no hidden handling or processing fees. The price you see at checkout is the final price you pay.

2. Shipping Destinations
We deliver to residential and business addresses throughout South Africa, as well as to selected pickup points, including PUDO lockers, Pargo and PostNet. At this time, we do not ship to:

  • Addresses outside South Africa
  • PO boxes
  • Parcel forwarding services or third-party logistics hubs

3. Order Processing
All orders are processed and prepared for shipping within 2–5 business days (Monday to Friday, excluding South African public holidays). This includes order confirmation, quality inspection and packing.

You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking details as soon as your order has been dispatched.

4. Estimated Delivery Times
We work with trusted international fulfilment partners to bring you the best value. Your order is shipped directly from our partners’ warehouses to your door. Please allow for the following estimated timeframes:

  • Processing time: 2–5 business days
  • Delivery time: 5–10 business days after dispatch

In total, most orders arrive within 7–15 business days. Delivery times are estimates and may vary depending on your location, customs processing or seasonal courier delays.

5. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email containing a unique tracking number and a link to follow your parcel. Please allow 24–48 hours for tracking information to update. You can also track your order at any time via the “Order Tracking” page in the menu at the top of our website. If you have any questions, feel free to contact us.

6. Customs, Duties and Taxes
As your order is shipped from our international fulfilment centres, it may pass through customs inspection by the South African Revenue Service (SARS).

  • No additional charges: CapeThreads covers all customs duties, import VAT and clearance fees. You will never be asked to pay any additional costs upon delivery.
  • Transparency: your parcel may show an international origin on the shipping label. This is a standard part of our direct-to-consumer model.

7. Delivery Issues and Damaged Items

  • Missing orders: if your order has not arrived within 20 business days of purchase, please contact us at [your email address]. We will check with the courier and provide you with an update within 24 hours.
  • Damaged items: if your item arrives damaged, please take a photo of the product and the packaging and email it to us as soon as possible. You may then choose between a free replacement or a full refund.
  • Incorrect address: please make sure your shipping address is correct at checkout. Parcels cannot always be redirected once they have been shipped. If you notice a mistake, contact us as soon as possible and we will do our best to help, although we cannot guarantee that the address can still be changed.

8. Payment Methods
We accept the following payment methods:

  • Visa
  • Mastercard

Contact
For any questions about shipping or your order, please contact us at [your email address].